Ascot Flowers terms and conditions for orders
These terms and conditions (the "Terms and Conditions") are the terms and
conditions upon which Ascot Flowers ("we/us") makes
this website (the "www.ascotflorists.co.uk") available to you.
These Terms and Conditions govern your use of the Ascot Flowers Site and the
Ascot Flowers Service.
1. Ascot Flowers products
1.1 All Ascot Flowers Products as depicted on this website (as may be varied
from time to time) are available almost everywhere in the UK, Channel Islands,
Ireland and Isle of Man.
1.2 Ascot Flowers Products may be delivered by us in bud to ensure longer life.
1.3 Some Ascot Flowers Products, Flowers and Plants may be harmful or poisonous,
please contact us if you require further information before
submitting an order (our telephone number is 01784 433451).
1.4 All Ascot Flowers Products are subject to availability. In the event of any
supply difficulties, we reserve the right to substitute an Ascot Flowers Product of
equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Ascot Flowers Product or any
substitute product to you at all, we shall notify you as soon as is reasonably
possible and shall reimburse your payment in full and in any event no later than
30 days after the intended delivery date.
2.1 Prices listed within the Ascot Flowers Service are valid for a maximum of 14
days of submitting your purchase form.
2.2 Prices include VAT for deliveries within the UK, Ireland and Channel
Islands, but exclude Ascot Flowers Delivery (£5).
3. Orders / Payment
3.1 You will be given clear instructions to follow to navigate the Order Form
and you shall be required to provide us with your complete personal details,
including accurate postcode, together with those of the intended recipient and
all necessary payment details. We accept payment by all major credit and/or
debit cards other than Electron, department store cards and any other credit
and/or debit cards as we may specify from time to time. By clicking on the
'check out' button on the Order Form, you are consenting to be bound by our
terms and conditions contained in these Terms and Conditions and appearing
anywhere on the Ascot Flowers site.
3.2 Submitting your Order Form is subject to our acceptance of this offer
when we issue a written confirmation of acceptance by e-mail to the e-mail
address with which you have addressed us. This message will re-confirm elements
of the order(s) you have placed including confirmation of your card message. We
will not consider ourselves bound by a contract with you until we have issued
3.3 We will confirm your order details and advise you that we are processing
your purchase when we e-mail you.
3.4 We cannot accept Order Forms from customers under the age of eighteen
4.1 Ascot Flowers Delivery of £5 will be applicable within the UK, Northern Ireland,
Isle of Man and Channel Islands. If you request delivery to remote areas which
are not normally delivered to by us you will be advised of
any additional charges as soon as possible upon receipt of your Order Form.
4.2 Should you require your delivery to be made within a specific time period
we are able to offer the following delivery services:
4.3 On acceptance by us of your Order Form we will advise you by e-mail
confirmation of the intended delivery date. For same day delivery within the UK,
Ireland, Isle of Man and Channel Islands we must receive your Order Form by 1pm
(prevailing British local time). We will process Order Forms received on Sundays
or Public Holidays the next working day. We do not deliver on Sundays or public
holidays but in this case we will deliver the Ascot Flowers Product you request on
the next working day.
4.4 Incorrect personal details may lead to problems or delays in delivery, so
before placing your order, please ensure that you have included the full address
details, including accurate postcode of the intended recipient and your daytime
contact telephone number or e-mail address so that we can notify you in the
event that any delivery problems are encountered.
4.5 Whilst we agree to use all reasonable endeavours to ensure that delivery
will be on the requested delivery date you acknowledge that actual delivery will
be via a local florist and in very occasional circumstances delivery on the
requested terms will not be possible. In such circumstances you will be given
prior notice wherever possible and we shall either make alternative arrangements
or shall reimburse your payment in full in accordance with clause 1.5 above.
4.6 In case of delivery to certain locations where a third party is involved,
such as offices, hospitals, airports, hotels, ships and other business
locations, the signature of any person authorised to accept delivery on behalf
of the organisation shall be accepted as proof of delivery to your chosen
4.7 In respect of orders outside the UK, Channel Islands and Ireland,
delivery shall be made as soon as is reasonably practicable but you acknowledge
that delivery on the intended delivery date, particularly in respect of orders
received for same day delivery or for Sundays and Public Holidays, cannot be
4.8 It is possible to select a preferred delivery time within the order
process for items ordered from the 'Sympathy' &'Funeral' product ranges.
This option should be used only for orders requesting delivery to funerals or
funeral parlours. Whilst every effort will be made to ensure your order is
delivered prior to the time selected, no guarantee for delivery by the time
specified can be given. To assist us in meeting your preference, please ensure
your order is placed at least one working day prior to the preferred delivery
4.9 In the instance of there being difficulties in delivering your order to
the intended recipient we (including the florist or third party delivering your
order) reserve the right to contact the recipient using the contact details you
provide on the Order Form.
4.10 When placing your order you are able to specify further delivery
information using the 'Delivery Information' field provided. This is intended to
provide further guidance to the party delivering your order which isn't included
within your address information – for example to specify floor number, or
hospital ward. We reserve the right to not action any delivery requests
specified in this field which we deem unacceptable and will use other elements
of address information provided elsewhere on the order form to fulfil your
5.1 Orders may be amended or cancelled up to 24 hours before the intended
delivery date for UK, Ireland and Channel Islands.
5.2 To amend or cancel your order, please contact the Ascot Flowers Customer
Service Team from 8am until 6pm Monday to Saturday using the contact details set
out in Section 6 below.
5.3 You are entitled to cancel any payment at any time where fraudulent use
has been made of your credit or debit card by another person not acting on
behalf of you or as your agent and to be re-credited by us to the extent that
such sums are not reimbursed by the card issuer in such circumstances.
6. Ascot Flowers customer services
6.1 In the event that you are not satisfied with the Ascot Flowers Service any
complaints should be addressed in the first instance to:
By email: firstname.lastname@example.org
By telephone: 01784 433451
By fax: 01753 856618
By post: Customer Care
21 The Precinct
Surrey TW20 9HR
6.2 Our Customer Service Team is available from 9am to 5pm from Monday to
6.3 Because of the perishable nature of Ascot Flowers Products and in order to
assist us in resolving any complaints quickly and to our mutual satisfaction, we
advise you to make any complaint within 1 working day of the date of delivery or
intended delivery of your purchase.
7.1 Whilst we agree to use our reasonable endeavours to ensure that the
Ascot Flowers Site and/or the Ascot Flowers Service is fully operational and
error-free we cannot guarantee this and, therefore, accept no responsibility for
any defects and/or interruption of the Ascot Flowers Site and/or the Ascot Flowers
Service and shall be released from our obligations under these Terms and
Conditions in the event of any cause beyond our reasonable control which renders
the provision of the Ascot Flowers Site and/or the Ascot Flowers Service impossible or
7.2 (a) We accept liability for death or personal injury arising from our
(b) Subject to clause 7.2(a), our liability in contract, tort (including
negligence and breach of statutory duty) or otherwise arising by reason of or in
connection with your Order Form with us shall be limited to a multiple of 
times the price you have paid for the Ascot Flowers Products.
(c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for
any claims, losses, demands and damages, including without limitation, any
costs, loss of profits, loss of contracts or business opportunity, loss of data
and any other consequential, incidental, special or punitive damages, even if we
have been advised of the possibility of such damages, arising directly or
indirectly out of or in any way connected with your use or inability to access
the Ascot Flowers Site and/or the Ascot Flowers Service, whether arising in contract,
tort (including negligence), under statute or otherwise PROVIDED THAT nothing
contained in these Terms and Conditions affects or will affect your or the
recipient's statutory rights in relation to the quality, fitness or description
of the Ascot Flowers Products supplied.
(d) Subject to clauses 1.5 and 4.5 above, we shall not be liable for any
delay or inability to perform our obligations to you if such delay is due to any
cause whatsoever beyond our reasonable control.
8.1 We reserve the right to supplement and amend the Terms and Conditions on
which you are permitted access to the Ascot Flowers Site and/or the Ascot Flowers
Service from time to time. We will post any changes on the Ascot Flowers Site and
it is your responsibility as a customer to review the Terms and Conditions on
each occasion you access the Ascot Flowers Service or Ascot Flowers Site. Changes will
be effective five (5) hours after the posting of any such change and all
subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate
access to the Ascot Flowers Site and/or the Ascot Flowers Services for any reason at
8.3 These Terms and Conditions shall be deemed to include all other notices,
policies, disclaimers and other terms contained in the Ascot Flowers Site, provided
that in the event of a conflict between any such other notices, policies,
disclaimers and other terms, these Terms and Conditions shall prevail. If any of
these Terms and Conditions is held to be invalid or unenforceable, the remaining
provisions shall remain in full force and effect.
8.4 We shall ensure that we comply with the requirement of all current data
protection legislation including, without limitation, the Data Protection Act
1998 (as replaced, modified or re-enacted from time to time). We shall only use
personal data received from you for the purpose of fulfilling our obligations
8.5 A person who is not a party to the agreement between you and us has no
rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of
the Terms and Conditions but this does not affect any right or remedy which
exists apart from that Act.
8.6 Save in respect of fraudulent misrepresentation, this agreement
(including any documents and instruments referred to herein) supersedes all
prior representations, arrangements, understandings, and agreements between you
and us (whether written or oral) and sets forth the entire agreement and
understanding between you and us relating to the subject matter hereof.
8.7 Your purchase will be deemed to have occurred in the UK. These Terms and
Conditions shall be governed by and construed in accordance with English Law and
the parties agree to submit to the exclusive jurisdiction of the English courts.
8.8 The illustrations on this website are intended as a style guide.
8.9 Colour and content of the arrangement may vary according to the season and location.
8.10 This is so that the delivering florist can give you the best flowers available locally to ensure you get the best value for your money.